Need Customer Support?

Our normal business hours are Monday through Friday, from 10 am to 4 pm (PST).

PLEASE NOTE - Due to a high volume of inquiries, the team is taking a little longer to respond than usual. Please rest assured that your inquiry is important to us and we will get back to you within 5 business days or less.

If you have a question about your order, please contact us by submitting a message through e-mailing us at

When contacting us about your order, please provide the following: 

  • Order Number (if possible)

  • First & Last Name of Purchaser

  • Shipping Address or Billing Address

If you have questions about your sample or results, please provide the following: 

  • First & Last Name of Test Taker

  • Date of Birth

We are closed for the following holidays: 

  • New Years Day

  • President's Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving

  • Christmas Eve

  • Christmas Day


Contact Us

You can also email us directly at

Image by National Cancer Institute

For more info, you can also contact:

Susan Zneimer, PhD, FACMGG 

CEO, Laboratory Director

(818) 808-9192


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