Need Customer Support?
Our normal business hours are Monday through Friday, from 10 am to 4 pm (PST).
PLEASE NOTE - Due to a high volume of inquiries, the team is taking a little longer to respond than usual. Please rest assured that your inquiry is important to us and we will get back to you within 5 business days or less.
If you have a question about your order, please contact us by submitting a message through e-mailing us at
When contacting us about your order, please provide the following:
Order Number (if possible)
First & Last Name of Purchaser
Shipping Address or Billing Address
If you have questions about your sample or results, please provide the following:
First & Last Name of Test Taker
Date of Birth
We are closed for the following holidays:
New Years Day
You can also email us directly at
For more info, you can also contact:
Susan Zneimer, PhD, FACMGG
CEO, Laboratory Director